Play Smart. Stay in Control.

mybdix believes that gambling, when approached in the right way, is a legitimate form of entertainment. We also recognise that for a small proportion of players, gambling can become harmful — financially, emotionally, and socially. Our responsible gaming programme exists because we take that reality seriously.

Our commitment is not simply to post a policy and move on. mybdix actively monitors gameplay patterns for signs of distress, maintains a suite of player-controlled protective tools, and ensures our support team is trained to respond with care and without judgement when a player reaches out for help. Every feature on this page is available to all registered mybdix players in Bangladesh at no charge.

We encourage every player to treat gambling as what it is: a form of paid entertainment with a statistical house edge. Games are designed to be enjoyable, but they are not a reliable source of income, and outcomes cannot be predicted or controlled. Playing within your means, for enjoyment rather than profit, is the foundation of responsible gaming at mybdix.

mybdix enforces a strict minimum age requirement of 18 years for all registered players. This is not a guideline — it is a firm policy applied to every account on the platform. No person under the age of 18 may register, deposit funds, or participate in any game or betting market on mybdix.

Age verification is conducted during the account registration process and, in cases where documentation is required, as part of the KYC (Know Your Customer) verification stage. mybdix reserves the right to request proof of age at any time. If a player cannot satisfactorily verify that they are 18 or older, their account will be suspended pending verification, and any funds held in the account will be withheld until the matter is resolved.

Protecting minors in your household: If you share a device with younger family members, we strongly recommend the following measures:

• Never save your mybdix login credentials in a shared browser or on a shared device.
• Always log out of your mybdix account when you are finished playing.
• Use device parental controls or child-safe browsing tools to restrict access to gambling websites on shared devices.
• Keep your account username and password strictly private.

If you suspect that a minor has accessed or attempted to access a mybdix account, contact our support team at [email protected] immediately. We will investigate and take appropriate action, including account suspension where necessary.

Deposit limits are one of the most effective tools for keeping your gambling within a comfortable budget. mybdix allows you to set the following types of deposit limit on your account:

• Daily deposit limit: The maximum total amount you can deposit within any 24-hour period.
• Weekly deposit limit: The maximum total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit within any rolling 30-day period.

Deposit limits can be set or lowered at any time by contacting [email protected] — reductions take effect immediately. To protect players from impulsive decisions, any request to increase an existing deposit limit is subject to a mandatory 7-day waiting period before the higher limit comes into effect. During this period you may withdraw the increase request at any time.

All deposits on mybdix are processed via bKash, Nagad, Rocket, and Upay. When a deposit limit is active on your account, any transaction that would cause you to exceed the limit will be declined automatically, and you will be notified by the platform. Declined transactions do not incur any fees.

We recommend reviewing your deposit limits regularly — especially after a change in your financial circumstances. If you are unsure what limit is right for you, our support team can talk through your options confidentially.

Sometimes a short, structured break is all that is needed to regain perspective on your gambling activity. The mybdix time-out feature allows you to temporarily suspend your account for a fixed period of your choosing, without permanently closing it.

During a time-out period, your mybdix account is fully suspended. You will not be able to log in, deposit, place bets, or play any games. Your account balance is preserved and will be accessible once the time-out expires. mybdix will not send any promotional emails or bonus offers to your registered email address while a time-out is active.

Time-out periods cannot be shortened or reversed once activated. This is intentional — the effectiveness of a cooling-off period depends on it being respected. To request a time-out, contact [email protected] with the subject line "Time-Out Request" and specify the duration you require.

Self-exclusion is a more significant step than a time-out. It is designed for players who feel that gambling has become, or is at risk of becoming, a serious problem in their lives. When you self-exclude from mybdix, your account is closed for the entire duration of the exclusion period, and you cannot reopen it or create a new account during that time.

mybdix offers the following self-exclusion periods:

• 3 months — suitable for players who recognise early warning signs and want a meaningful period of enforced distance.
• 6 months — a longer-term step back for players who have experienced repeated difficulties managing their gambling.
• 1 year — recommended for players whose gambling has caused significant financial or personal harm.
• Permanent exclusion — an irrevocable decision to close your mybdix account forever. This option cannot be reversed under any circumstances.

Self-exclusion requests are processed within 24 hours of receipt. Requesting self-exclusion will immediately block access to your account, cease all marketing communications, and prevent any new account being opened under your name, mobile number, or payment details.

At the end of a time-limited self-exclusion period (3 months, 6 months, or 1 year), your account will not be automatically reactivated. You must contact [email protected] to request reactivation, and a 7-day reflection period will apply before access is restored. This gives you time to confirm that you are ready to return to gaming responsibly.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your registered full name, mobile number, and the exclusion period you are requesting. Our team will confirm the exclusion by return email within 24 hours.

Problem gambling does not always look the same from person to person, and it can develop gradually over time. Being able to identify the warning signs — in yourself or in someone you care about — is an important first step toward getting the right support.

The following self-assessment questions are used internationally to help individuals reflect honestly on their gambling behaviour. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or consider using the self-exclusion or time-out tools available on your mybdix account.

Answering honestly — even if the answers are uncomfortable — is an act of courage. Problem gambling is a recognised health condition, not a personal failing or a sign of weakness. The right support can make a genuine difference, and it is available to you.

If you are concerned about your own gambling or that of someone close to you, please do not hesitate to reach out. mybdix provides direct, confidential support through our 24/7 English-language support team, and we are always prepared to help you access the right tools or information.

Our support team can assist you with:

• Setting or reducing deposit limits on your account.
• Activating a time-out or cooling-off period.
• Processing a self-exclusion request.
• Answering questions about responsible gaming tools in plain English.
• Providing a compassionate, non-judgemental point of contact if you are in distress.

In addition to contacting mybdix directly, we encourage players who are experiencing serious gambling-related harm to speak with a trusted family member, a healthcare professional, or a community counsellor. Gambling problems are treatable, and early intervention leads to significantly better outcomes.

mybdix will never penalise a player for requesting responsible gaming assistance, and we will never use the fact that a player has asked for help to influence marketing or bonus targeting.

Whether you are a new player on mybdix or a long-time user, the following practical habits can help you keep your gambling experience enjoyable and under control. These are not rules imposed on you — they are genuine recommendations from our responsible gaming team.

• Set a budget before you start. Decide how much you are comfortable spending in a given session or week, and treat that amount as the cost of entertainment — not an investment you expect to recover.
• Never gamble with money you cannot afford to lose. Funds earmarked for rent, groceries, school fees, or any essential expense should never be used for gambling, even when a win feels within reach.
• Accept losses as part of the game. Every casino game and sports bet has a built-in house edge. Losses are expected and normal. Chasing losses by increasing your stakes is one of the clearest warning signs of problem gambling.
• Take regular breaks. Step away from the screen periodically — even during a winning session. Use the mybdix session time limit tool to build breaks into your play automatically.
• Avoid gambling when emotional. Playing when you are stressed, grieving, angry, or under the influence of alcohol increases the likelihood of poor decisions and problem behaviour. If you are not in a calm state of mind, log out and come back another time.
• Keep gambling in proportion to your life. Gambling should be one small part of a balanced life — not the primary focus of your free time or a topic that dominates your thoughts throughout the day.
• Be honest with yourself. Check in regularly on whether you are still gambling for fun or whether it has started to feel like an obligation, a compulsion, or a source of relief from other problems.
• Use the tools available to you. Every tool described on this page — deposit limits, loss limits, time-outs, self-exclusion — is free, available immediately, and there because we want you to use it. There is no downside to setting a limit.

mybdix reviews its responsible gaming programme on a regular basis and updates these tools and guidelines in response to player feedback and developments in best practice. If you have a suggestion for how we can improve our responsible gaming provision, please share it with us at [email protected].